We are committed to providing our clients with services of the highest possible level of quality. In order to achieve this, we are continually improving processes, products and services, meeting and exceeding clients satisfaction at all times. The implementation of the quality policy is the responsibility of all staff members, with overall responsibility residing with the Board of Director.
It is compulsory that all staff recognize and accept our philosophy of quality service delivery, accepting accountability for their own output.
- Fully identify and confirm to the needs of our clients, improving client’s satisfaction.
- Ensuring that all company policies and procedures have the full support of senior management.
- Continually monitoring and reviewing our Quality Policy to ensure that it remains relevant and effective to the changing needs of our clients.
- Continuous appraisal of our business to ensure that the quality of service we provide fully and consistently meets our client’s expectations and all current and impending legislative requirements.
- The effectiveness of our quality system is monitored by planned audits, management reviews and clients satisfaction surveys to ensure quality service delivery.